Contact

Frequently Asked Questions

How do I place an order?

Simply browse our store, add your favourite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Can I modify or cancel my order after placing it?

If your order hasn’t been shipped, contact us immediately. Once shipped, we won’t be able to make any changes.

How long does shipping take?

We offer free shipping on all orders!
Due to high demand, please allow 2 to 3 days for order processing.

Once shipped, delivery typically takes 5 to 8 days, depending on your location.

Do you ship internationally?

Yes, we ship worldwide! International delivery times vary based on location.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track your order here.

What is your return policy?

We accept returns within 3 days of delivery (depending on the product). Items must be unused and in original packaging. Check our return policy page for details.

How do I initiate a return or exchange?

Visit our contact page or contact our support team at support@lucyfinds.shop with your order number and reason for return.

When will I receive my refund?

Once your return is approved and received, we will issue your refund to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund.

Do you offer custom or bulk orders?

Yes! Please contact us for wholesale or customization inquiries.